Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.
BPO is also known as Information Technology Enabled Services (ITES). Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
If you need to improve on these main levers including cost reduction, focus on your business, improve productivity, access to state of the art processes and technology, and reassign resources, you might want to consider diving more into BPO offerings. At the end of the day, you want to meet the needs of your business and maintain financial stability for future growth.