Dan Berthiaume says: “Although BPO buyers say they have a wide focus for their future BPO plans and there has been a lot of attention given to BPO as a tool for enterprise innovation and transformation, results from several recent BPO Outcomes reader polls indicate buyers remain largely focused on traditional BPO activities.”

BPO Infographic

Learn more at Traditional BPO Activities Still Dominate — BPO News & Trends.

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